Contact Us
Welcome to the official Contact page of Kiwi's Treasure Casino, a New Zealand focused online casino created for local players who enjoy safe, fair, and exciting gaming. Operated by Baytree (Alderney) Limited, part of the trusted Cityviews Group, Kiwi's Treasure Casino is fully licensed by the Alderney Gambling Control Commission (Licence No. 155 C1, issued 15 December 2020) and supported by Baytree Interactive Limited under a Kahnawake Gaming Commission licence (No. 00892, issued 16 February 2022). Our games are independently tested and certified by eCOGRA, so you can play with confidence.
Launched in 2025, Kiwi's Treasure Casino was created with one clear goal: to give New Zealand players a safe, easy, and entertaining online casino they can call their own. From fast deposits and withdrawals to responsible gambling tools and responsive support, every part of the experience is built with Kiwi players in mind.
If you need help, want to give feedback, or have any questions about our casino, payments, bonuses, or your account, our team is ready to assist. On this page you will find all the key ways to reach us and useful information that can help you get quick answers.
Our Mission for Kiwi Players
At Kiwi's Treasure Casino we focus on three core promises for New Zealand players:
- Safety first: We follow strict licence rules from Alderney and Kahnawake, use advanced security technology, and keep your personal and payment data protected.
- Fair play: Our games are tested by eCOGRA to ensure fair outcomes and honest returns, giving you peace of mind every time you play.
- Respect for players: We support responsible gambling with clear limits, self-exclusion options, and practical tools to help you stay in control.
Kiwi's Treasure Casino accepts players who are 18+ or the legal age of majority in their jurisdiction. We do not accept players from a number of restricted countries, including Australia, Austria, Germany, Netherlands, Poland, Spain, the United Kingdom, the United States, and others listed in our terms and conditions.
How to Contact Kiwi's Treasure Casino
If you have any questions about Kiwi's Treasure Casino, your account, deposits, withdrawals, bonuses, or our terms, you can contact us by email. Our support agents are trained to assist New Zealand players with clear and friendly help.
Email Support
The primary way to reach our team is by email:
Email: [email protected]
Please include the following details in your email so we can help you faster:
- Your full name as registered on your Kiwi's Treasure Casino account
- Your registered email address
- Your username or player ID (if you know it)
- A short and clear description of the issue
- Screenshots of any error messages, if possible
Our support team aims to respond as quickly as possible. In most cases you should receive a reply within 24 hours. More complex payment or verification questions may take longer while we review your account securely.
Typical Questions Our Team Can Help With
You can contact us for any matter related to Kiwi's Treasure Casino, including:
- Login problems, forgotten passwords, or account access questions
- Account verification and document checks
- Deposits that did not reflect or appear delayed
- Withdrawal requests, status updates, or payment method questions
- Bonus terms, free spins information, or promotion details
- Technical issues while loading games or the website
- Responsible gambling tools, limits, or self-exclusion requests
- Feedback, complaints, or suggestions about the casino experience
Information We May Ask From You
To keep Kiwi's Treasure Casino secure for all players, we may sometimes request extra information before we can help or process your withdrawals. This is standard practice for sites run under strict licence rules.
In some cases we may request:
- Photo ID (such as passport, driver licence, or national ID card)
- Proof of address (such as a recent bank statement or utility bill)
- Proof of payment method ownership (such as a masked card copy or e-wallet screenshot)
These checks help us confirm that your account belongs to you, protect your winnings, and block any unauthorised access or payments. All documents are handled under strict privacy rules.
Payments and Withdrawal Enquiries
Many contact requests are related to payments. To help you before you write to us, here is a short overview of how withdrawals work at Kiwi's Treasure Casino and what you can expect.
Withdrawal Policy Overview
Kiwi's Treasure Casino offers a range of secure withdrawal methods for New Zealand players, including Visa, Mastercard, Apple Pay, Google Pay, Skrill 1-Tap™, and NETELLER. Where possible, withdrawals are sent back through the same method you used to deposit.
- Reverse withdrawal period: There is a minimum 24-hour reverse period before a withdrawal is fully processed. During this time, and between 05h00 GMT Thursday and 05h00 GMT Monday, you may be able to reverse your withdrawal back into your casino account.
- Processing speed: Once the reverse period ends and your request has been reviewed, funds are processed quickly. Card withdrawals usually take 1–3 business days, while e-wallets such as Apple Pay, Google Pay, Skrill 1-Tap™, and NETELLER can often be instant once approved.
- Daily limits: The general daily withdrawal cap is NZ$9,000, subject to your account status, bonus terms, and our standard policies.
- Verification measures: First-time withdrawals, larger amounts, or changes to your payment method may require ID verification and extra checks. This is to protect both you and Kiwi's Treasure Casino from fraud.
- Accuracy of details: Please ensure your bank or e-wallet details are correct. Incorrect details may lead to delays or payments being sent to the wrong account.
Bank and currency fees may apply, particularly with direct bank transfers and foreign exchange. These are the responsibility of the player and depend on your bank, card provider, or payment service.
Direct Bank Transfer Charges (Reference)
If you use direct bank transfer in supported currencies and over certain amounts, a fixed fee may apply. Below is a summary of typical charges based on information from the operator:
| Currency | Threshold | Charge |
| NZD | 500 | 5 |
| AUD | 500 | 5 |
| USD | 500 | 5 |
| GBP | 500 | 5 |
| CAD | 500 | 5 |
| SGD | 500 | 5 |
| ARS | 2500 | 25 |
| AZN | 1000 | 10 |
| BDT | 50000 | 500 |
| BRL | 500 | 5 |
| CHF | 500 | 5 |
| CLP | 350000 | 3500 |
| CZK | 12500 | 125 |
| INR | 45000 | 450 |
| MXN | 7000 | 70 |
| NOK | 6000 | 60 |
| PEN | 2000 | 20 |
| PLN | 1600 | 20 |
| RUB | 25000 | 250 |
| SEK | 4500 | 45 |
If you are unsure which payment method is best for you, or you have questions about fees or processing times, write to us at our support email and we will guide you.
Deposits and Accepted Payment Methods
Kiwi's Treasure Casino supports a range of secure deposit methods for New Zealand players. Many of these can also be used for withdrawals, subject to our policies and licence rules.
- Visa and Mastercard: Debit and credit cards with minimum deposits usually starting from as little as $1–$10 depending on the deposit step. Transactions are processed instantly in most cases, but can take up to 1 day.
- PaysafeCard: Prepaid vouchers that allow you to deposit from around $1. A good option if you prefer not to share card details online.
- Apple Pay and Google Pay: Web wallet style methods that often reflect deposits instantly for fast play.
- Skrill 1-Tap™ and NETELLER: Popular e-wallets that offer instant deposits and can also be used for withdrawals in many cases.
Most withdrawals are paid back through the same method used for deposit, subject to card issuer support and local rules. Card withdrawals usually clear within 1–3 business days after approval. E-wallet withdrawals can be instant once processed.
Responsible Gambling and Support
We want Kiwi's Treasure Casino to remain a safe and enjoyable place to play. Gambling should be a form of entertainment, never a way to solve money problems.
Please contact us if you would like help with any of the following:
- Setting deposit limits or session limits
- Taking a temporary break from play
- Self-excluding for a longer period
- Finding links to professional support services
If you feel that gambling is causing stress, financial strain, or family tension, we strongly encourage you to seek help early and to make use of the tools we provide. Our team will treat your message with care and respect.
Feedback and Complaints
Your feedback helps us improve Kiwi's Treasure Casino for all players in New Zealand. Whether you have praise, suggestions, or a serious concern, we welcome your comments.
If you wish to raise a complaint, please email us with:
- Your full name and player ID
- The date and time of the issue (if known)
- Any payment reference numbers or game IDs
- A clear summary of what happened and what you would like us to review
We will investigate every complaint fairly and in line with our licence obligations. In some cases we may need extra time to contact payment providers or game suppliers, but we will keep you informed of progress.
Stay Connected with Kiwi's Treasure Casino
To explore our latest games, bonuses, and promotions for New Zealand players, you can always visit kiwis-treasure.net.nz and log in to your account. New promotions and game releases are added regularly, with full terms clearly displayed so you know exactly how everything works.
If you have any questions at all about Kiwi's Treasure Casino, do not hesitate to reach out to us at [email protected]. Our team is here to help you enjoy a secure, fair, and enjoyable gaming experience.