Privacy Policy

Last updated: 30 June 2026

This Privacy Policy explains how Kiwi's Treasure Casino (referred to as “Kiwi's Treasure”, “Kiwi's Treasure Casino”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, play our games, use our payment services, or contact our support team.

Kiwi's Treasure Casino is operated for New Zealand players by Baytree (Alderney) Limited, part of the Cityviews Group, under licence from the Alderney Gambling Control Commission (Licence 155 C1, issued 15 December 2020). Certain services may also be provided by Baytree Interactive Limited, licensed by the Kahnawake Gaming Commission (Licence 00892, issued 16 February 2022). Our games and systems are independently tested by eCOGRA.

By creating an account, placing bets, making deposits or withdrawals, or otherwise using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not register or use our website and services.

1. Who we are and how to contact us

Kiwi's Treasure Casino is an online casino brand focused on New Zealand players and launched in 2025. We operate under strict licence conditions and data protection duties.

If you have any questions about this Privacy Policy, your personal information, or your rights, you can contact us at:

Email: [email protected]

If you contact us, please include your full name, registered email address, and any relevant account details so we can respond correctly and promptly.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• Our website and any sub-pages operated under our domain
• Your player account and activity at Kiwi's Treasure Casino
• Casino, live casino, and related gambling services offered to you
• Customer support by email, live chat, or any other contact channel we may provide

This Privacy Policy does not cover:

• Third-party websites or services that link to or from our site
• Third-party payment processors’ own privacy practices
• Third-party game providers’ sites you may visit outside our platform

3. Legal basis for processing your data

We collect and use your personal information on several legal grounds, which may include:

• Contract: To create, manage, and service your account and to provide gambling services as requested by you.
• Legal obligation: To meet anti-money laundering, counter-terrorist financing, fraud prevention, responsible gambling, tax, and regulatory duties under our Alderney and Kahnawake licences and other applicable laws.
• Legitimate interests: To run and protect our business, improve our games and services, prevent misuse or abuse of our systems, and keep our site safe and secure.
• Consent: For certain marketing activities, cookies that are not strictly necessary, and some optional features. You can withdraw your consent at any time, as explained below.

4. Age restrictions

Kiwi's Treasure Casino is a gambling site for adults. You must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher, to create an account and use our services.

We do not knowingly collect or process personal information from anyone below the legal age. If we become aware that we hold data for someone underage, we will close the account, void any bets, and delete or anonymise the personal information, except where we must keep records for legal reasons.

5. What personal information we collect

The information we collect depends on how you use our website and services. We may collect the following categories of personal information.

5.1 Registration and identity data

• Full name
• Date of birth and age confirmation
• Residential address and country of residence
• Email address and phone number
• Username and password
• Identity verification data, such as copies of your passport, driver licence, national ID card, or other government-issued document
• Proof of address, such as a utility bill or bank statement

5.2 Account and game activity data

• Account creation and status records
• Login and logout times
• Games played, session times, betting history, and outcomes
• Bonus use, rewards, loyalty data, and promotions joined
• Responsible gambling settings, such as deposit limits, loss limits, time-outs, self-exclusions, and related notes

5.3 Payment and financial data

• Preferred currency and payment methods
• Deposit and withdrawal records, including payment provider, amounts, times, and status
• IBAN or bank account details, where needed for direct bank transfers or similar methods
• Masked card details provided through payment processors (we do not store full card numbers in plain form)
• Verification documents related to payments and funding sources

We remind you that our withdrawal policy includes a reverse withdrawal period and may require identity checks for first-time withdrawals, larger payments, or changes in payment method. All account and withdrawal details must be accurate so that funds are sent correctly.

5.4 Technical and device data

• IP address and approximate location
• Browser type and version
• Device type, operating system, and settings
• Unique device identifiers where available
• Pages viewed, links clicked, visit duration, and other browsing data
• Connection and session data collected through cookies and similar technology

5.5 Communication and support data

• Messages and emails you send to our support team
• Live chat conversations and any call logs where support by phone or voice is used
• Reports or complaints about your account, payments, or game activity
• Copies of documents or screenshots you share with us

5.6 Marketing and preference data

• Your choices on email, SMS, push, and in-site marketing
• Records of consent given or withdrawn
• Campaigns and offers you open, click, or use

6. How we collect your information

We collect personal information in different ways:

• Directly from you: When you register, update your profile, make deposits or withdrawals, contact support, or join promotions and surveys.
• Automatically: Through cookies, tracking technologies, and logging systems when you visit our website or play games.
• From third parties: From payment providers, identity verification services, anti-fraud and AML tools, credit reference agencies, game providers, and other service partners that help us meet our duties and provide our services.

7. How we use your information

We use your personal information for the following main purposes.

7.1 To create and manage your account

• Registering you as a player and verifying your age and identity
• Setting and updating your account details
• Allowing you to log in and secure your account
• Managing your preferences for language, currency, and communication

7.2 To provide gambling and payment services

• Processing deposits, wagers, and withdrawals
• Paying out winnings and managing account balances
• Applying our withdrawal policy, including reverse withdrawal periods, daily caps, and any fees such as charges on direct bank transfers
• Supporting our payment methods, including Visa, Mastercard, Apple Pay, Google Pay, PaysafeCard, Skrill 1-Tap, NETELLER, and other services we may offer

7.3 To meet legal and regulatory duties

• Carrying out age checks and identity verification
• Complying with anti-money laundering and counter-terrorist financing rules
• Monitoring transactions and gameplay for suspicious activity or fraud
• Checking for restricted countries and enforcing country blocks
• Keeping records and providing information to regulators, licensed auditors, or law enforcement when required by law or licence conditions

7.4 To promote safe and responsible gambling

• Recording and applying your limits, time-outs, and self-exclusions
• Reviewing your gaming patterns for signs of harm or risky behaviour
• Contacting you when needed to discuss safer play
• Complying with responsible gambling rules set by regulators and industry standards

7.5 To communicate with you

• Responding to your support requests and complaints
• Sending service messages about your account, security, payments, and policy updates
• Sending marketing messages where you have provided consent or where the law allows us to do so

7.6 To improve our services and protect our site

• Monitoring performance, usage, and traffic on our website
• Testing new features, promotions, and game offerings
• Preventing bot activity, abuse, and harmful conduct
• Investigating and resolving technical or payment issues

8. Cookies and tracking technologies

We use cookies and similar technologies to help our website work correctly and to improve your experience.

8.1 Types of cookies we may use

• Strictly necessary cookies: Essential for basic site functions such as logging in, keeping you signed in during a session, processing payments, and protecting our site from misuse. You cannot turn these off through our site settings because the site cannot work correctly without them.
• Performance and analytics cookies: Help us understand how players use our website, which pages get visits, and whether users get error messages. We use this anonymous or aggregated data to improve speed, design, and navigation.
• Functionality cookies: Remember your preferences such as language, region, or previous settings so your experience is smoother.
• Marketing cookies: May be used to show casino-related offers that are more relevant to you, often in partnership with carefully selected advertising providers.

8.2 Managing cookies

You can manage cookies through your browser settings, including blocking or deleting them. If you block certain cookies, some parts of our website may not work as expected.

9. How we share your personal information

We do not sell your personal information. We may share your information with carefully chosen third parties, only as needed for the purposes set out above.

9.1 Group companies and operators

• Baytree (Alderney) Limited and Baytree Interactive Limited for the proper running of Kiwi's Treasure Casino
• Other companies in the Cityviews Group where this is needed for support, compliance, risk management, or reporting

9.2 Service providers and partners

• Payment service providers for deposits, withdrawals, and chargebacks
• Identity verification, AML, and fraud prevention services
• Game providers and platform suppliers that host and run casino content
• Marketing and communication partners (such as email platforms and SMS providers)
• IT, hosting, and cyber security service providers
• Analytics providers that help us understand performance and usage

9.3 Regulatory, legal, and dispute bodies

• Regulators such as the Alderney Gambling Control Commission and Kahnawake Gaming Commission
• Accredited testing agencies like eCOGRA for audits and fairness checks
• Law enforcement agencies, courts, and government authorities where required by law
• Chargeback services, banks, and card schemes in case of disputes or suspected fraud

9.4 Business transfers

• In the event of a merger, acquisition, sale of assets, or restructuring, your personal information may be shared with the relevant third parties, subject to duties of confidentiality and ongoing protection of your privacy rights.

10. International transfers of data

Because we operate using licences in Alderney and Kahnawake and work with global service providers, your information may be stored and processed outside New Zealand, including in the European Economic Area, the United Kingdom, Canada, and other locations.

Where we move data across borders, we take steps to protect it, which may include contractual safeguards, technical security measures, and strict access controls.

11. How we protect your information

We use a mix of technical and organisational safeguards to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include:

• Encryption of sensitive data during transmission and storage where appropriate
• Access controls, passwords, and multi-factor authentication for staff systems
• Regular security testing, monitoring, and logging
• Staff training on confidentiality and data protection duties
• Policies and procedures for data retention, breach response, and secure deletion

No system can promise absolute security. We work to keep risks low and ask that you help by keeping your password secret, logging out after play, and using secure devices and internet connections.

12. Data retention – how long we keep your information

We keep your personal information only for as long as needed for the purposes described in this Privacy Policy, and to meet our legal duties. This includes regulatory, tax, anti-money laundering, and gambling licence requirements.

In general, this means:

• Account and transactional records: Kept for a number of years after account closure, as required by gambling and AML rules.
• Verification documents: Kept for as long as required to prove your identity and to meet legal retention periods.
• Marketing records: Kept while you have an active relationship with us and for a limited period after you unsubscribe, so that we can respect your request not to receive marketing.
• Technical logs: Kept for a shorter period, unless needed for security reviews, dispute resolution, or ongoing investigations.

When data is no longer needed, we will delete it or anonymise it so it can no longer be linked to you.

13. Your rights

Depending on the laws that apply, you may have some or all of the rights listed below. These rights are subject to some limits and conditions, especially where we must keep records for legal or regulatory reasons.

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete personal information.
• Deletion: You can ask us to delete your personal information in certain cases. We may need to keep some data where the law requires it.
• Restriction: You can ask us to limit the way we use your data in certain situations.
• Data portability: You may have the right to receive certain information in a structured, common, machine-readable format and to pass it to another provider.
• Objection: You may object to processing based on our legitimate interests, including some forms of profiling.
• Marketing: You can opt out of direct marketing at any time.
• Consent withdrawal: Where our use of your data is based on consent, you can withdraw that consent at any time.

To exercise your rights, or to ask questions about them, please contact us at [email protected]. We may need to verify your identity before acting on your request.

14. Marketing communications

We may use your contact details and account information to send you offers, bonuses, and updates about Kiwi's Treasure Casino, where allowed by law.

You control how we market to you:

• You can change your marketing preferences in your account settings where this feature is available.
• You can use the “unsubscribe” link in marketing emails.
• You can contact our support team to request that we stop sending marketing messages.

Even if you opt out of marketing, we may still send you service messages that are necessary for your account, such as changes to terms, payment notices, and security alerts.

15. Responsible gambling and profiling

We are required to watch player behaviour for signs of harm, fraud, or misuse. This may involve a degree of automated review and profiling, using data such as:

• Deposit and withdrawal patterns
• Betting frequency and game types
• Session length and time of day
• Bonus use and abnormal activity

We may use this information to:

• Offer safer gambling tools and advice
• Place limits or blocks on an account where we see serious risk
• Contact you to discuss your play behaviour
• Meet our legal duties under our licences and responsible gambling standards

If you have questions about how we review your account for responsible gambling or fraud, you can contact us to learn more about the checks used.

16. Payment information and withdrawal policy

When you use our payment services, we collect and share data with payment providers and banks as needed to process transactions. This may include your name, account or card details (usually in masked or token form), transaction amounts, dates, and currencies.

Our withdrawal policy includes:

• A reverse withdrawal period (at least 24 hours) during which you may be able to move pending withdrawals back into your casino balance between set times
• Verification checks on first-time withdrawals, large withdrawals, or where you change your payment method
• A daily withdrawal cap (for example NZ$9,000 per day, subject to the detailed terms on site)
• Player responsibility for any foreign exchange or bank fees
• Possible charges for direct bank transfers in certain currencies and above certain thresholds

To protect your funds and comply with our legal duties, we may freeze or delay payments while we complete checks. These checks may include identity verification, payment source checks, and review of game activity.

17. Restricted countries

Our terms list several restricted countries, including but not limited to Australia, Austria, Germany, Netherlands, Poland, Spain, the United Kingdom, the United States, and others. We may use your IP address, documents, and other tools to detect whether you are trying to access Kiwi's Treasure Casino from a restricted location.

If we believe you are in a restricted country, we may suspend your account, block access, withhold bonuses, void bets, or process refunds in line with our terms and legal duties.

18. Links to third-party websites

Our website may contain links to third-party websites, games, or services. These third parties have their own privacy policies and security measures. We are not responsible for their practices, and we suggest that you review their privacy notices before providing any personal information.

19. Children’s privacy

Our services are strictly for adults. We do not aim or market our services at children or anyone under the legal age for gambling. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us so we can investigate and take the correct action.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Reasons for change may include:

• Changes in law or regulation
• Updates to our services, games, or features
• Changes in our corporate structure or service providers

When we make important changes, we will post the updated Privacy Policy on our website and, where appropriate, inform you via email, account message, or a notice on the site. The “Last updated” date at the top of this page shows the date of the latest version.

Your continued use of Kiwi's Treasure Casino after any change means that you accept the updated Privacy Policy.

21. How to reach us and make a complaint

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal information, you can contact us anytime at:

Email: [email protected]

We will do our best to respond promptly and fairly. If you believe your privacy rights have been breached and you are not satisfied with our response, you may have the right to take your complaint to a data protection authority or relevant regulator, in line with the laws that apply in your area.

22. Contact details summary

By choosing Kiwi's Treasure Casino, you place your trust in us. We respect that trust and are committed to handling your personal information with care, clarity, and fairness, in line with our licence duties and our promise to offer a safe and enjoyable experience for New Zealand players.